Shipping & Returns

Shipping

Pillows ship within 3 to 5 business days of your order. During big launches, please allow 7 to 10 business days.

Ottomans are made to order just for you and ship in 2 to 3 weeks.

We ship with UPS or USPS, Monday through Friday, excluding holidays. You'll get a tracking number as soon as your order ships. Once your package is with the carrier, delivery times are in their hands, and any loss or delay is handled with the carrier.

Exchanges

Not quite right for your space? We offer exchanges on pillow covers within 7 days of delivery.

Covers must be unused and in original condition. Return shipping is on you, and we'll ship your new cover free. If your new cover costs more, you'll pay the difference. Exchanges depend on availability, since many of our fabrics are limited.

To start an exchange, email support@theashleighpcollection.com with your order number within 7 days of delivery.

Final sale

Inserts, custom orders, ottomans, and Last Chance pieces are final sale and can't be exchanged.

Something wrong with your order?

If anything arrives damaged or isn't right, email us within 7 days of delivery with photos and we'll make it right.

Customer care

We answer every message within 48 hours.

Email: support@theashleighpcollection.com
Hours: Monday to Friday, 9 AM to 4 PM EST